I did something which I hardly do - make official complaints. Yup, called up the Housing Board about the rubbish chute issue and NTUC Fairpriced about their service standard.
HDB sent one of its officers to take a look and a week later, the contractor came round to apply some seals on the inner side of the cover. Will have to monitor it for a few weeks to see what happens. The contractor, as usual, were not happy. They told me that it is normal for cockroaches to be able to crawl through the bin opening and it is something I have to live with. To hell I should. They are not the ones who have to duck when flying cockroaches are hovering above their heads at night, or say hello to a night visitor when making a trip to the toilet. One thing I am certain about, there are still cockroaches in my home.
I was cleaning out our book shelves, clearing paper and school books when there it was, a big cockroach lurking amongst the boxes. Have I mentioned before that I am pretty good at killing cockroaches? One down and who knows, how many more to go?
A customer service officer from NTUC Fairprice called me as well. Apologised for the poor service I received. Being the usual me, I went on to give them a whole string of other complaints. I did suggest solutions for them as well. So I am not just someone who complain.
For those who do shop at Fairprice, they have confirmed that they are to honour whatever price you see as presented on the shelves. Even if it was a mistake or the staff forget to take it down. So the next time, you see a sticker with an offer price, make sure they punch that price in. When I mentioned about the cashier telling me to check the pricing myself, she told me that the staff are trained to do that, not the customer. When a customer enquires about a product, etc. the staff is supposed to lead them to it and not just point into the direction with their finger.
On the clarification of being a "budget" store, she could not give me a satisfactory answer as to why that store carries only the chocolate and strawberry flavour of a certain brand and not the original full cream. She too was baffled as there is no price difference, seeing it is under the same brand. Lots more information was exchanged and at the end of the day, Fairprice has a lot of training to do for their staff. Logistics-wise, they lack terribly. Whatever the case may be, I would still shop at Fairprice.
HDB sent one of its officers to take a look and a week later, the contractor came round to apply some seals on the inner side of the cover. Will have to monitor it for a few weeks to see what happens. The contractor, as usual, were not happy. They told me that it is normal for cockroaches to be able to crawl through the bin opening and it is something I have to live with. To hell I should. They are not the ones who have to duck when flying cockroaches are hovering above their heads at night, or say hello to a night visitor when making a trip to the toilet. One thing I am certain about, there are still cockroaches in my home.
I was cleaning out our book shelves, clearing paper and school books when there it was, a big cockroach lurking amongst the boxes. Have I mentioned before that I am pretty good at killing cockroaches? One down and who knows, how many more to go?
A customer service officer from NTUC Fairprice called me as well. Apologised for the poor service I received. Being the usual me, I went on to give them a whole string of other complaints. I did suggest solutions for them as well. So I am not just someone who complain.
For those who do shop at Fairprice, they have confirmed that they are to honour whatever price you see as presented on the shelves. Even if it was a mistake or the staff forget to take it down. So the next time, you see a sticker with an offer price, make sure they punch that price in. When I mentioned about the cashier telling me to check the pricing myself, she told me that the staff are trained to do that, not the customer. When a customer enquires about a product, etc. the staff is supposed to lead them to it and not just point into the direction with their finger.
On the clarification of being a "budget" store, she could not give me a satisfactory answer as to why that store carries only the chocolate and strawberry flavour of a certain brand and not the original full cream. She too was baffled as there is no price difference, seeing it is under the same brand. Lots more information was exchanged and at the end of the day, Fairprice has a lot of training to do for their staff. Logistics-wise, they lack terribly. Whatever the case may be, I would still shop at Fairprice.
